Service Desk Analyst job in Milton Keynes Date posted: 03/12/2018 HAYS Buckinghamshire Milton Keynes
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|Salary and Benefits:||£14 per hour|
| Service Desk Analyst
Service Desk Analyst
Job Title: Service Desk Analyst
Job Type: Contract
Job Duration: 3 Months rolling
Job Location: Central Milton Keynes
Job Rate: £14 per hour
Candidates must have experience of working in a "First Line" role working with information technology. ITIL Service Management at Foundation level is desirable. They must have experience of working within a high pressured environment, bringing a calming influence through their level of knowledge.
The ideal candidate can show proven dedication to providing user satisfaction through first class service. It is essential that candidates have the ability to communicate clearly, accurately and patiently, at different levels, both verbally and in writing. You must be comfortable working under pressure and able to handle potential conflicts where users may be unhappy at a lack of service, and show an ability to prioritise conflicting demands whilst adhering to company policies and practices.
Candidates must possess an excellent telephone manner and be friendly and sociable – willing to work in a team environment where the sharing of knowledge is essential. Candidates should show willingness and ability to learn "on the job" and to take on additional responsibilities.
Candidates must be able to display a track record of the following in order to be successful with their application;
The principal accountabilities of the role are:
If you are looking for a challenging service desk role then I would like to see your CV ASAP
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